Refunds & cancellations.

If something is wrong with your purchase, contact sales@loadaix.com with your order reference and a description of the issue. Do not send card details or passwords.

Website and custom development purchases

Refund requests are reviewed against your agreed scope, completed work, delivery status and applicable rights. Contact us promptly if you need to cancel before work begins or believe a deliverable does not match the agreed scope. We will review the request and explain the available resolution.

Monthly AI subscriptions

You can request cancellation of future renewals through the management link supplied by Paddle or by contacting us before renewal. If you believe you were charged incorrectly or could not use the agreed service, send us the transaction details so we can review the charge and any refund due.

Paddle payments and your rights

For purchases handled by Paddle, payment and refund support may also be available through Paddle’s customer support. Applicable statutory cancellation and refund rights, and Paddle’s applicable buyer terms, are not limited by this policy.